If you wish to return your order, this must be done within 14 days of receiving the item. In order for the return to be approved, the product must be unused, with original tags and price labels intact, and a completed return form must be enclosed (see reverse side of the form). The item must be neatly folded and packaged in the original packaging in which it was delivered. 

Please note that items which have been used, or show signs of wear such as stains, odours (e.g. perfume or smoke), or other visible usage marks will not be accepted for return. For hygiene reasons, swimwear can only be returned if the hygiene seal is fully intact and has not been removed. 

A return shipping fee of NOK 49 will be deducted from your refund. The customer is responsible for the item until it has been received by us, and we therefore strongly recommend choosing tracked shipping.  

Once your return has been received and prosessed, the refund will be issued accordingly. A confirmation email will be sent automatically once the return has been registered. Should you have any questions, you are welcome to contact us at kontakt@heest.no. Our customer service is available on weekdays between 10:00 and 03:00 pm (CET). 

Returns via Posten Bring 

To initiate a return, please visit the following link: https://retur.bring.no/?q=Hest1671  

Enter the return code: Hest1671, fill in your adress, and enter your order number under “reference”. Click “Create return label” and print it out. The return label must be securely attached and clearly visible on the outside of the package. 

You may return the package by delivering it to your nearest Posten drop-off point, or place it in a red public mailbox if it fits. Please note that returns must be sent via Posten/Bring. Returns sent using PostNord or MyPack will not be accepted. 

DHL Express for Norwegian Customers 

If you are located in Norway and choose to use DHL Express, please ensure your return is sent via Posten Bring, as this is the only accepted return method. 

To return your order from a location outside of Norway, please use the return label provided in your original package and deliver the parcel to a DHL drop-off-point. If no return label was included in your shipment, contact us by email (kontakt@heest.no) and we will assist you. 

A return shipping fee of NOK 49 applies to all returns and must be covered by the customer. Additionally, the customer assumes all responsibility for the package until it is received by us. To ensure a safe return, we strongly recommend using tracked shipping.

If you have received a defective item, HÉST complies with the applicable Norwegian Consumer Purchase Act (forbrukerkjøpsloven). 

In order to process a complaint proof of purchase is required. We therefore recommend that you retain your order confirmation and payment reference as documentation. 

Complaints must be submitted in writing via email to our customer service. Please include a description of the defect, along with photos that clearly document the issue. 

HÉST Customer Service: Opening hours: Weekdays 10:00 AM to 3:00 PM 

Email: kontakt@heest.no 

HÉST reserves the right to either rectify the defect, provide a replacement item, or issue a refund. However, the customer has the right to choose between rectification or replacement, unless this is impossible or would incur unreasonable costs for HÉST. 

All complaints must be pre-approved by HÉST´s customer service. Once approved, please use the provided return label. After the item has been received and assessed, you will be informed about the next steps. If a refund is issued, it will be processed back to the original payment method used at checkout. 

HÉST covers the cost of shipping in the event of an approved complaint, provided the included return label is used. If you require a new return label, please contact our customer service. 

Consumer Rights and Complaint Deadlines 

The right to make a claim applies only to original defects and does not cover normal wear and tear, damage due to misuse, or improper handling. If you discover a clear material or manufacturing defect, including damage incurred during shipping, you must contact customer service without undue delay. 

To be considered valid, the complaint must be made within two months of discovering the defect. The maximum complaint period is two years from the date the product was received. If the item or parts of it are intended to last significantly longer, the complaint period is extended to five years. 

If the item has a defect that is not attributable to the buyer, you may, in accordance with Chapter 6 of the Consumer Purchase Act, have the right to: 

• Withhold payment 

• Demand rectification or replacement 

• Claim a price reduction 

• Cancel the purchase (withdrawal) 

• Claim compensation 

Even if you do not explicitly request rectification or replacement, HÉST may still offer such a remedy. If HÉST provides a remedy in accordance with legal requirements, you can´t also claim a price reduction or cancel the purchase. However, if the defect is of such serious nature that it would be unreasonable to expect you to accept a remedy, you may immediately demand a price reduction or cancellation. 

Rectification and Replacement 

As a general rule, you may choose whether to have the defect corrected or the product replaced. HÉST may refuse this if it would be impossible or would entail unreasonable costs. In assessing this, factors such as the value of a defect-free item and the significance of the defect will be taken into account. 

If the item is not rectified or replaced within a reasonable time and the defect is not insignificant, you are entitled to cancel the purchase. 

Dispute resolution 

Any complaints should be directed to HÉST within a reasonable timeframe. We encourage all disputes to be resolved amicably. If no resolution is reached, you may contact the Norwegian Consumer Council (Forbrukerraadet) for mediation. 

The Consumer Council can be reached by phone at +47 23 400 500 or via their website: www.forbrukerradet.no