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Have a question or need support? We're just a message away. You can reach us anytime using the form below.
Looking for Quick Answers?
You might find what you need in our FAQ section below, where we cover common questions about orders, shipping, returns, and more.
kontakt@heest.no
When will my order be shipped?
Our goal is to dispatch your order within 24 hours of your purchase (weekends not included). However, during periods of high demand (i.e. sale periods) it might take a little longer.
Thank you for your patience.
When can I expect delivery?
In normal circumstances, we would like to have your order shipped within 24 hours from your order was placed. Delivery time should then be another 1-3 business days, depending on your location.
However, in periods of high demand (i.e. sale periods), both shipping and delivery might exceed normal expectations.
Sometimes shipments are held up in customs, which delays the delivery of your order.
Where can I find my tracking information?
If your order has left our warehouse, you should have received a tracking notification the shipping company you chose. If you have yet to receive a notification about shipping, the order is probably in the queue to be packed at our warehouse, and the tracking information should be provided by the shipping-company shortly.
Which countries do you deliver to?
We ship to most countries in the world (Russia and Svalbard are excluded due to customs issues). International orders are shipped with DHL Express Worldwide and should arrive in 2-3 business days after departure from our warehouse.
If the website is showing the incorrect country, please try these solutions.
Sometimes orders are held up in customs due to processing and clearance. In these cases, DHL often require some information from the importer (you). If the delivery is delayed due to customs processing, please contact DHL for your country. If you need any help with figuring out which information they need, please let us know through our contact form, and we will help you.
Read more about delays in customs processing here.